Frequently Asked Questions

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For hygiene reasons, our jewellery and accessories, including clothing, are not eligible for return or exchange. We follow an internal quality assurance procedure to ensure our products are of good standard when they leave our hands. As a customer-centric brand, we encourage you to make an informed decision before completing your purchase. 

Once your order is processed and shipped, you'll receive a confirmation email or WhatsApp text. A tracking number, if available for your shipping method, is provided. You can use this number to track your package through the shipping provider’s online portal.

We accept Bank Transfers, TransferWise and PayPal. Accepted forms of payment may vary subject to your location of purchase. Please state the preferred payment option during the checkout process.

Yes, we provide international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. Please check our shipping policy or contact our support team for specific details on customersupport@araad.co.uk.

We are committed to ethical and sustainable practices. We work with suppliers who adhere to fair labor standards, and we strive to source eco-friendly materials whenever possible.

Sizes, if applicable, are often stated alongside the product or may be enquired for. If you need further assistance with sizing, feel free to contact us on customersupport@araad.co.uk referencing the product name/picture and your query.

You can reach our customer support team through email on customersupport@araad.co.uk or visit our "Contact Us" page for all the relevant details. 

If you wish to cancel your order, please contact our customer support team within 24 hours of placing your order. We'll do our best to accommodate your request, but please note that orders are processed quickly, and on some occasions we won't be able to cancel the order.  

Once an order is placed, we initiate the fulfillment process promptly. Kindly review your order carefully before proceeding with payment.

 Yes, we provide gift wrapping services for a small additional fee. You can select this option during the checkout process and add a personalized message for the recipient.

 If an item you desire is out of stock, you can join the waitlist to be notified when it's back in stock. Additionally, our customer support team can help you find similar alternatives that might meet your preferences.