Refunds, Returns & Shipping Policies

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At ARAAD, we strive to provide the best shopping experience for our customers. We offer fast and reliable shipping options to ensure your order reaches you as quickly and efficiently as possible. Please take a moment to review our shipping policy below: 

1. Order Processing:

  - Orders are processed within 2-4 business days after payment confirmation.

  - During peak seasons or promotional events, processing times may be slightly longer. We appreciate your patience during such times.

2. Shipping Methods, Charges, and Timeframes:

  - Shipping charges will be calculated based on your location and the shipping method stated during checkout.

  - Shipping costs are paid for by the customer and are entirely dependent on the customer’s delivery address. We have a 100% transparency policy.

  - We offer various shipping methods, including standard and express shipping.

  - Standard Shipping: Delivery usually takes 5-7 business days within the UK. International orders may take longer, depending on the destination.

  - Express Shipping: For those who need their orders sooner, we provide express shipping options. Additional charges may apply for this option.

3. Customs and Duties:

  - For international orders, customs duties and taxes may apply, depending on the destination country's regulations.

  - Customers are responsible for any additional charges incurred during customs clearance.

At ARAAD, we take great pride in curating high-quality jewelry items, clothing, and women's fashion accessories that reflect our commitment to style, craftsmanship, and giving back to underprivileged communities. As a part social enterprise, we aim to optimize our resources to maximize the positive impact on society. In line with our values and operational model, we have established the following Returns and Refund Policy: 

1. No Returns or Exchanges:

  - For hygiene reasons, our jewelry and accessories, including clothing, are not eligible for return or exchange. We follow a quality assurance procedure to ensure our products are of good standard.

  - As a customer-centric brand, we encourage you to make an informed decision before completing your purchase.

2. Quality Assurance:

  - We take immense care in ensuring that each product undergoes thorough quality checks before reaching your hands.

3. Transparency and Product Information:

  - We understand the importance of detailed product information for making an informed purchase.

  - You may inquire about product descriptions, images, and size guides to assist you in choosing the right products that align with your preferences by contacting us on info@araad.co.uk referencing the relevant product.

4. Giving Back to Communities:

  - By supporting ARAAD, you contribute to our social initiatives that benefit underprivileged communities.

  - Your purchases directly enable us to extend our support and aid to those in need.

5. Shipping Cost for Returns:

  - As a percentage of our sales go to social impact and organizational costs, we do not maintain a budget to pay for the costs to process shipping for returns and exchanges.

  - This allows us to ensure that the maximum amount of our proceeds can be channeled towards our charitable endeavors.

  - We are, however, always open to speaking with you about your questions before a purchase to support a satisfying experience.

6. Cancellations:

  - Once an order is placed, we initiate the fulfillment process promptly.

  - Unfortunately, we cannot accommodate order cancellations once they have been confirmed.

  - Kindly review your order carefully before proceeding with payment.

7. Return Shipping:

  - Customers are responsible for the return shipping costs, except in cases of damaged or defective items.

  - We recommend using a trackable shipping method to ensure the safe return of your items.

Please note that our policies may be subject to change, so we advise you to review them before making a purchase. If you have any questions or concerns, don't hesitate to reach out to our friendly customer support team.

Our dedicated Customer Support team is always available to address any queries or concerns you may have. Feel free to reach out to us at customersupport@araad.co.uk for any assistance.

We genuinely appreciate your understanding and support in embracing our Returns and Refund Policy. Should you have any questions regarding this policy or any other matter, do not hesitate to contact our team. 

Thank you for being a part of ARAAD's journey to make a positive impact on the world.